TERMS AND CONDITIONS
A completed “Vacation Rental Agreement” is required within 24-hours to hold your reservation. The Rental Deposit is due upon receipt. Review and acceptance of the ZIA Vacation Rentals Terms & Conditions which is made part of this rental agreement is required before a confirmation will be issued
APPROVAL OF BOOKINGS
*Please note that all bookings are subject to review and approval and may be canceled and deposits refunded within 72 hours should your reservation not be accepted. In addition, all units are subject to availability, which may change at any time, and all rates quoted are also subject to change at any time before your reservation is accepted.
All terms and conditions set forth here are deemed accepted in their entirety by Guest and all occupants of the rental unit upon occupying that unit, whether a copy of this document is signed or not.
RENTER REQUIREMENTS: For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest’s invitees, and all discussion regarding reservation, cancelation, and damage policies will be discussed with the Guest, not the Guest’s invitees. The Guest understands that Streamline Getaways rents to responsible adults over the age of 21 ONLY.
DOWN PAYMENT/ PAYMENT: A reservation can be made with a 25% down payment paid by credit card when the reservation is made. Full payment is charged 45 days prior to scheduled arrival date. If a check (payable to ZIA Vacation Rentals, LLC) or money order is not received by the due date, the balance will be charged to your credit card. The credit card must have an expiration date that extends beyond your stay. If a reservation is made less than 45 days prior to arrival, full payment is due when the reservation is made. If the Guest(s) has no Visa, Master Card, or Discover Card, a check payment can be arranged which will include an additional $1,000.00 refundable security deposit. This security deposit will be returned 14 days of the departure date, provided there is no breakage or damage to the premises and/or contents, there are no outstanding long distance phone or pay-per-view charges, no additional cleaning costs, and all other rules of this agreement are adhered to. A $35.00 service charge will be incurred for any NSF checks.
BALANCE PAYMENT: If no other payment is received 45 days prior to arrival, we will automatically run the balance on the credit card on file. Balance is due no later than 45 days prior to your arrival date. We can keep the balance payment on the same credit card used for the initial payment, you can call with a different card, or a check or money order can be issued at least 45 days prior to your arrival. Please send your check or money order with a signed copy of the rental agreement.
FAILURE TO MAKE FINAL PAYMENT ON A TIMELY BASIS MAY RESULT IN THE CANCELLATION OF YOUR RESERVATION AND LOSS OF ANY DEPOSIT PAID.
DAMAGE POLICY: Every reservation requires either (1) a $50 damage protection policy (“Vacation Rental Damage Waiver”) OR (2) a $1000 refundable security deposit. This Vacation Rental Damage Waiver covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check out. It will cover a maximum benefit of $1500. Any damages that exceed $1500 will be charged to the credit card on file. If you damage the real or personal property assigned to your rental accommodation during the trip, the Policy will reimburse the lesser of the cost of repairs or replacement of the property, up to $1500. Certain terms and conditions apply.
The Vacation Rental Damage Waiver can be purchased up to, and including, check in time.
If a security deposit has been made, no portion may be applied to additional rental time or fees or other charges accrued by the Guest/ Invitees. The entire deposit will be refunded if (1) no damage was done to the property other than reasonable wear and tear, (2) all keys are accounted for, (3) no items were missing, (4) all doors and windows were closed and secured upon departure, (5) all check out procedures were followed, (6) all Rental Agreement policies were followed, (7) no miscellaneous charges were incurred, e.g., unpaid rental fees, guests or pets, additional cleaning fees, or other charges.
As a condition to the rental of all Vacation Properties, ZIA Vacation Rentals reserves the right to charge the Guest’s credit card for any and all uncovered Guest/Invitee caused losses and damages sustained to the Vacation Property throughout the duration of their period of occupancy. In the event of any uncovered Guest/Invitee-caused loss or damage to the Vacation Property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, ZIA Vacation Rentals is hereby granted the right to charge the Guest’s credit card. An itemized statement outlining all associated costs will be sent via regular or electronic mail to the address submitted by the Guest at such time as the reservation was booked. By written or electronic endorsement of this Agreement, the Guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.
UPON ARRIVAL: Take a look around the property. If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer) or e-mail us at firstname.lastname@example.org. No refunds or considerations are given unless were notified of problems during your stay. We will provide a form for you to document any pre-existing damage so you won’t be held responsible, as well as a claim form for any damage that happens during your stay (if you purchased the Vacation Rental Damage insurance).
EMERGENCIES/ MAINTENANCE: In the event of a problem getting in the property or if there are problems with condition or functionality of the property, please immediately contact the ZIA Vacation Rentals office at 970-459-7490. If it is after office hours we will make every effort to return your call as soon as possible. If we do not promptly return your call and it is an urgent situation, you will be able to contact our after hours emergency line by selecting the proper option. Otherwise, you will be contacted during normal business hours.
ARRIVAL TIME: Check in is at 4 pm. A very early arrival may be arranged for additional charge if available, pending other reservations and the housekeeping schedule. Please contact us within 24 hours of your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time.
DEPARTURE TIME: Check out is at 10 am. Your prompt departure is appreciated so we can prepare the property for any incoming guests. A very late departure may be arranged for additional charge, pending other reservations and the housekeeping schedule. If you have not arranged for a late check out, you may be charged $50 for each hour beyond 10 am you are still on property, at a minimum of one hour. If the property has not been vacated by 4 pm, a fee equal to the rental rate of 2 ½ days may be assessed.
CANCELATIONS: Cancelations and reschedules may be made up to 45 days before the first day of your reservation. You can credit your full down payment toward a future reservation, or we will refund 50% of your down payment. Cancelations or reschedules made with less than 45 days’ notice will result in 100% loss of all payment less any security deposit or damage waiver. If we can replace your reservation and rebook the dates, you can credit your full payment toward a future reservation, or we will refund 90% of the total payment. This loss can be avoided if Travel Protection Insurance was purchased and the reason for cancelation is covered under the travel insurance policy. All reservation changes must be acknowledged in writing.
POWER/ WEATHER RELATED CANCELATION: ZIA Vacation Rentals does NOT issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires, but CSA Travel Protection Insurance does provide some protection against these instances. If the property is uninhabitable due to such circumstances and you did not purchase insurance, reservations can be rescheduled for future dates within one year of the reservation date.
VACATION RENTAL INSURANCE: CSA Vacation Rental Insurance is available through ZIA Vacation Rentals and covers cancelation or interruption of your stay, travel delay, baggage delay, rental car damage, and emergency/medical/dental expenses. Please read your documentation carefully as certain limitations, restrictions, and exclusions apply. The plan is optional, but we strongly recommend it. In case of unforeseen events, this insurance helps protect your vacation investment. IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE, NO REFUNDS WILL BE GIVEN WITHIN THE 45 DAY PERIOD. For questions concerning the travel insurance or to make a claim due to a cancelation, please call CSA directly at 1-800-554-9839. The insurance premium, 6.95% of the total, is non-refundable and non-transferable. For more information please visit www.vacationrentalinsurance.com/CSA330
CHANGE IN NUMBER OF GUESTS/CONDUCT OF GUESTS: Guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the property at any time will result in a $150.00 charge per day per additional person for each additional guest, and loss of any security deposit, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis – please contact ZIA Vacation Rentals for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the property can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.
CLEANING FEE(s): A non-refundable exit cleaning fee is required with all reservations. This fee is for our housekeepers who dust, vacuum, sanitize, clean linens and towels and remove normal trash from the property. Guest(s) are required to follow all check out procedures detailed in this agreement and leave the property in the same general and good habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the property shall be charged to the Guest’s/Cardholder’s credit card as an Additional Cleaning Charge at a rate of up to $45/hour, with a one hour minimum. This also applies to the property exterior, grounds, BBQs and hot tubs (if so equipped).
CLEANING REQUIREMENTS: A starter supply of expendable supplies such as paper goods and soap is provided; please bring additional if you feel this will not be adequate. Basic cleaning supplies are stocked to do your own cleaning during your stay. Housekeeping is not provided during your stay unless previously arranged. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card at $45/hour, with a one-hour minimum.
LINENS & TOWELS: Bath towels, sheets, pillows and blankets are provided. We do not provide any linens or towels for outdoor use. DO NOT take the property’s linens or towels outside. Bring items with you that you may need for hot tub use, sunbathing, or smoking outside.
SMOKING: Smoking is NOT permitted in any ZIA Vacation Rentals Properties. Smoking is allowed outside at the designated places on the property. Do not throw butts on the ground (including the fire ring) or bring them into the property. If there is any tobacco smell in the property after your departure, there will be a minimum $800 charge. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.
PLUMBING: Do not put any feminine products in the toilet. Plungers are provided if a clog occurs. Please do not pour grease down the drain. Grease pots are provided.
SATELLITE TV, INTERNET & PHONE CALLS: All properties are privately owned and have different subscription packages for cable and/or satellite and internet. ZIA Vacation Rentals does not guarantee any programs, events or reception. Guest(s) are liable for ordering any Pay Per View – if Guest(s) does not use their own credit card for ordering, programming charges plus an additional $15.00 processing fee will be charged to the credit card we have on file. Some properties are equipped with a telephone; any additional charges incurred due to the Guest’s usage will be charged to the guest card no later than 30 days after such charge is presented to ZIA Vacation Rentals by the Property Owner or the Utility Company.
WOOD STOVE/FIREPLACE: If wood is provided at your property, it is provided for indoor use only! If it is found that any wood is used or cut from a property, a minimum of $1,000.00 will be charged! When there is a fire, the door/screen must be closed (except to add wood). The fireplace cannot be used when there is a stagnant air burn ban, but can be used when there is an outdoor burn ban. Do not put anything except wood or wood products in the wood stove/ fireplace. Do not put any flammable material on or near any heat source, such as the electric baseboard or wood stove. DO NOT LEAVE PROPERTY WITH A FIRE IN THE WOOD STOVE OR FIREPLACE!
PETS: Pets may be allowed at certain properties depending on the HOA and Owner’s rules, as long as the applicable pet fees have been paid. Unauthorized occupancy of pets will result in immediate eviction and loss of all rents and deposits. If discovery of unauthorized pets is made after your departure, a penalty of $300/day plus any additional cleaning charges will be assessed. If you are given permission to bring a pet the following rules must be followed:
1) $25.00 pet fee must be paid per day or a maximum amount of $500.00 for the stay.
2) No pets on any furniture or bedding.
3) Please do your best to remove all pet hair to avoid additional cleaning time/charges.
4) All waste must be picked up and placed in the garbage cans tied securely in trash bags. (Please remember we don’t have garbage service and housekeepers have to remove your trash with their vehicles!)
5) No pets in the hot tub or bath tub.
6) Pets should not be left unattended in property unless crated.
7) Guest assumes full responsibility for any damage caused by pet to be charged to credit card on file as it is not covered by the Damage Waiver.
8) Any cleaning that must be done will be charged to renter at rate of $45 an hour.
HOT TUB USE & RULES: Use of the hot tub is strictly at your own risk and liability. If additional maintenance is required during your stay, or the next guests are unable to use the tub due to conditions resulting from your failure to observe the following rules, there will be a $45 charge (and cost of supplies if necessary) for each hour of required maintenance. Instructions for the tub controls are posted at the hot tub or we will be happy to help you. A $25 refund/night will be given if you are unable to use the hot tub due to malfunction not caused by Guest(s).
1) ALWAYS SHOWER OR BATHE BEFORE AND AFTER USING THE HOT TUB! Body oil, makeup, hair products, etc. clog filters!
2) An adult must always accompany children ( 17 years of age or younger).
3) Observe the safety precautions posted at the tub and have all guests do likewise.
4) Do not sit, stand or lie on the tub cover; a $600 charge will be made if the cover is broken this way.
5) Unhook the safety strap before removing the cover.
6) Replace cover and thermal blanket (where provided) when you are not in the tub and secure the safety strap to conserve heat, for safety, and to keep debris out of the water.
7) If temperature has been adjusted during use, MAKE SURE to return the temp to the original setting when done.* Failure to reset may cause the hot tub to over-temp & stop working, possibly resulting in additional charges.
8) Use plastic drink containers in the tub area. No glass containers are allowed in or around the hot tub.
9) DO NOT ADD ANYTHING TO THE HOT TUB WATER such as bubble bath & oils, even if they say they are compatible.
10) If the water level is low (below the filter intake) add more water or call, as low water can destroy the pump, resulting in additional charges.
11) If the water looks cloudy or dirty, please call us immediately.* If it is found that the service is necessary due to Guest abuse, the Guest will be responsible for the charges.
(*Hot tubs may be drained and refilled before your arrival; therefore, it may not be warm until later that evening. Also, due to the high mineral content in the water at some of our properties, the hot tub may initially appear cloudy until the minerals settle. If the conditions persist, please call.)
LEFT ITEMS: Please check carefully for belongings before you leave. Left items can be mailed to you if requested and you will be charged shipping costs plus a $20 service fee. Pick up may also be arranged at our office. ZIA Vacation Rentals is not responsible for lost or stolen items.
All found left behind items will be stored for 2 weeks after the departure date, after which will be discarted.
RIGHT OF ENTRY: Guest(s) agree that ZIA Vacation Rentals, or any person authorized by them or any of their representatives, reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate, or to show the property to prospective purchasers or guests (in which case at least 24 hours prior notification will be given).
SECURITY & SAFETY RISKS: ALWAYS LOCK DOORS AND WINDOWS WHEN YOU LEAVE THE PROPERTY! When you rent the property, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the property. Guest is responsible for lost key replacement costs ( if any). ZIA Vacation Rentals does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except supplied emergency candles in case of power outage.
WINTER CONDITIONS: We will attempt to have the driveway and walkways clear of snow before your arrival. A shovel is provided should you need it during your stay. Please be cautious when there are icy conditions. During the winter months, it may be required to carry chains or have traction tires. 4 wheel drive is recommended.
Icy and slippery conditions may exist on and around the property – please use caution if such conditions are present.
INDEMNIFICATION & HOLD HARMLESS: While ZIA and its Property Owners strive to maintain Vacation Properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the Vacation Property structures and premises at their own risk. ZIA and its Property Owners shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and BBQs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the Vacation Properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the Vacation Property and/or its contents. ZIA and its Property Owners shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the Vacation Property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment.
Properties build before 1978 or properties where the building permit has been issued during or before 1978, may contain LED based paint. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify ZIA and its Property Owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the property.
LIMITATION OF LIABILITY:
Under no circumstances shall ZIA Vacation Rentals LLC be responsible for any loss, expense, damages, claims or injury direct, indirect, consequential or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted and including, without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s) or change(s) in the provision of services or land accommodations by ZIA Vacation Rentals LLC or by reason of military actions, revolution or acts of God, government agencies, or unforeseen circumstances or events, by any agents, owners, employees, subcontractors, servants or services as substituted; ZIA Vacation Rentals LLC, at all times will act in good faith and use its best efforts to substitute with accommodations or services of a type as comparable as possible to those contracted. ZIA Vacation Rentals LLC will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. Some activities in which guests engage are especially dangerous and include scuba diving, snorkeling, deep-sea fishing, boating, golfing, swimming, boogie boarding, surfing, hiking, biking, skiing, snow mobiling, snowboarding, horse back riding and mountain climbing. This list is not all-inclusive, but indicates some of the hazards of vacationing . Guests may also encounter the following risks: slippery floors and stairs, especially when wet, lanais with spaces between rails (dangerous for little children), precipitous drop-offs on ocean floor, unfenced pools, faulty electrical or plumbing systems, gas BBQ grills, clean/clear sliding glass doors, and dangerous stairs or pathways, Therefore, each guest agrees that he/she is voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property. By booking this property, you acknowledge that in all events and circumstances, ZIA Vacation Rentals LLC, its officers and employees shall not be liable. ZIA Vacation Rentals LLC reserves the right to cancel or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, not abiding by the Home Owners Association House Rules, disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the property or any other misrepresentations or any other way in breach of the rental agreement.
NOTICE OF ABSENCE:
You must tell us in advance if you will be absent from the property for 5 days or more. If you do not give us this notice, you will have to pay for any damage that may result from your absence.
HOLDOVER, ABANDONED POSSESSIONS AND SERVICE OF NOTICES:
If you stay in the unit, without written permission, after the Rental Agreement has ended, you will be a holdover tenant and may be liable for twice rent under the Rental Agreement on a prorated daily basis for each day you are a holdover tenant.
You understand that our insurance does not cover your belongings or damage that you cause. You agree that we are not responsible for any loss or damage during the term of the rental agreement. You agree to carry insurance
covering all of your personal property located in the unit or bear full responsibility for its damage including damage from fire, water, theft, or any cause.
CHANGES TO A BOOKING:
An additional $100.00 administrative fee will be charged by ZIA Vacation Rentals LLC for any change to a booking after a Confirmation has been issued. Acceptance of any change is subject to approval by ZIA Vacation Rentals LLC.
CANCELLATION AND REFUNDS:
Cancellation of booking at any time after Confirmation has been issued may result in forfeiture of deposit(s). Cancellation within the 45-day period prior to check-in may result in forfeiture of the entire rental amount. Refund of monies paid for
rental and services will be made under the following circumstances: (1) If, on the day that the rental is scheduled to begin, the property is unfit for habitation and no equivalent substitute can be obtained, or the property is not reachable by the usual means of transportation, or access to the property by visitors has been prohibited by authorities; or (2) The property re-booked for the same time period and at the same rate of initial booking. If a portion of the rental time is re-booked, a pro-rata refund will be made. All refunds, whether in whole or pro-rata, will be subject to the deduction equal to 25% of deposit(s) paid. To protect against cancellations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guests purchase trip cancellation and Interruption Protection insurance to assure refund of deposits paid and reimbursement of other vacation payments. Such insurance is available through travel agents, auto clubs such as AAA, or online at http://www.rentalguardian.com/ or http://www.csatravelprotection.com/
CATASTROPHIC EVENTS & EMERGENCY EVACUATIONS:
If a catastrophe (hurricane, tornado, earthquake, flood, etc.) or any situation simply beyond our control impairs the vacation rental, ZIA Vacation Rentals LLC is not responsible for finding alternate lodging for the renter or for the renter’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY EVACUATIONS. Whether you own property, run a business, or rent a property, the threat of a hurricane, flood, snow storms or tsunami is always present during certain months of the year, and we all assume this risk. Therefore, I was suggested to consider Travel Protection Insurance to secure your vacation investment and eliminate your financial risk. There will be no refunds of any kind for the events stated above.